Privacy Policy

Last Updated: March 19th, 2025 (Edited to correct spelling)

1. Introduction

Agentic Wellness (“we,” “our,” or “us”), operated by Dr. Saqib Ahmad, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website
Use our online services
Participate in our health consultations and programs
Communicate with us electronically or by other means

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy. For more information about our use of cookies, please see our separate Cookie Policy.

2. Data Controller Information

Data Controller: Agentic Wellness
Operated by: Dr. Saqib Ahmad
Address: 27 Brook Road, Urmston, Manchester, M41 5RQ, England, UK
Email: [email protected]
Phone: 07830083696

3. Information We Collect

3.1 Personal Information

We may collect the following categories of personal information:

Identity Data: Name, date of birth, gender, and NHS number (if applicable)
Contact Data: Address, email address, and telephone numbers
Health Data: Medical history, current health conditions, medications, lifestyle factors, test results, and other health-related information necessary for providing our services
Technical Data: IP address, browser type, operating system, device information, browsing actions, and patterns when you visit our website
Usage Data: Information about how you use our website and services
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

3.2 Special Categories of Personal Data

As a healthcare provider, we process special categories of personal data, including information about your health, which is necessary for the provision of our healthcare services. We process such data in accordance with Article 9(2)(h) of the GDPR for the purposes of preventive or occupational medicine, medical diagnosis, and the provision of health care or treatment.

3.3 How We Collect Your Personal Information

We collect data through:

Direct interactions with you (consultations, forms, correspondence)
Automated technologies or interactions (cookies, server logs)
Third parties (with your consent), such as your GP or other healthcare providers

4. Purposes and Legal Bases for Processing

4.1 Healthcare Services

Purpose: To provide you with lifestyle medicine consultations, health assessments, and treatment plans
Legal Basis: Processing is necessary for the performance of a contract (Article 6(1)(b)) and for healthcare purposes (Article 9(2)(h))

4.2 Business Operations

Purpose: To manage our relationship with you, process payments, and maintain our records
Legal Basis: Performance of a contract, legitimate interests, and legal obligations

4.3 Communications

Purpose: To respond to your inquiries and provide you with information about our services
Legal Basis: Your consent or our legitimate interests

4.4 Website Functionality and Improvement

Purpose: To administer and protect our website, troubleshoot problems, and analyse usage data
Legal Basis: Our legitimate interests in providing a functional and improved website experience

4.5 Marketing

Purpose: To provide you with information about services that may be of interest to you
Legal Basis: Your consent or our legitimate interests (where permitted)

We may share your personal data with:

Healthcare Professionals: Other healthcare providers involved in your care (with your consent)
Service Providers: IT providers, payment processors, and other third parties who provide services to us
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services to us
Regulatory Bodies: The General Medical Council, Care Quality Commission, or other regulatory bodies as required by law
NHS: When relevant and with your consent

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

We do not transfer your personal data outside the UK and European Economic Area (EEA) unless necessary, and only where adequate safeguards are in place.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For healthcare data, we follow NHS retention guidelines, which typically require us to keep health records for:

Adults: 8 years after last treatment
Children: Until their 25th birthday or 8 years after their last treatment, whichever is later

9. Your Legal Rights

Under the GDPR, you have rights regarding your personal data, including:

Right to Access: You can request copies of your personal data
Right to Rectification: You can request that we correct inaccurate or incomplete information
Right to Erasure: You can request that we delete your personal data in certain circumstances
Right to Restrict Processing: You can request that we restrict processing of your personal data
Right to Data Portability: You can request the transfer of your personal data
Right to Object: You can object to our processing of your personal data
Rights Regarding Automated Decision Making: You can contest automated decisions and request human intervention

To exercise any of these rights, please contact us using the details provided in Section 2.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. We use Cloudflare Zaraz to manage our cookies. For detailed information about the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding our use of cookies, please see our Cookie Policy.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Complaints

If you have any concerns about how we handle your data, please contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Agentic Wellness
Attention: Data Protection Officer
Email: [email protected]
Phone: 07830083696
Address: 27 Brook Road, Urmston, Manchester, M41 5RQ, England, UK

This Privacy Policy has been developed to comply with the UK GDPR and the Data Protection Act 2018.